Frequently asked questions
How long does it take to service blades/tools?
Normal service turnaround time is 3 business days. Manual sharpening can take up to a week.
Which types of payment do you accept?
We accept cash, PayPal, credit cards (via PayPal) and can issue Swiss payment slips.
When can I expect for my item/s to be returned to me?
Normal service turnaround time is 3 business days. Manual sharpening can take up to a week.
Return shipping to Switzerland is normally overnight.
Return shipping to Europe is variable, but should be around one week.
Allow up to 2 weeks for return shipping outside Europe.
Please visit our Shipping page for further information https://www.cherrywood.ch/shipping-returns
Can I cancel my order?
Yes, before you ship your items or soon after, please email and tell us you would like to cancel your order. We will issue a refund if the order is already paid.
How can I get in touch for assistance?
If you have any inquiries, please complete our contact form found on the bottom of the page of https://www.cherrywood.ch/ Alternatively, give us a call on +41 (0) 4343 42 499.
Will my knife be as sharp as it came from factory?
Most factory edges are not very refined, unless we consider very high end knives. Our edges are sharper, more polished and longer lasting than typical factory edges.
Do you offer a satisfaction guarantee?
Absolutely. If you think our sharpening work is not up to your expectations or is not as good as the original edge, we will refund your order.
I would like my expensive/custom knife sharpened. Will you protect it against accidental damage?
We take all necessary measures to protect your expensive tools. We tape the blade and handle to prevent scratching during sharpening and only use low power on our belt grinders to prevent overheating of the steel. We package the knives so that they do not damage each other during return shipping.
I added the wrong number of items in my order, so there are more/less knives in my shipments than in my order. What will happen?
If you ordered too many services and paid in advance, we will issue a refund when we receive your shipment. If you ship more items than you paid for, we will send you an invoice for the difference.
Do you have a shopfront? Can I pick up my blades in person?
We do not have a physical shopfront. Items are always returned by post.